I’d concluded from Googling that the ribbon cable must have snapped and I was wondering whether I’d need to buy a new one. It did, and I’m optimistic now that the issue may be fixed. I tried the Chat function and at 3 o’clock in the morning (!) I was put through to a real human being, who talked me through the process of getting the firmware updater to run. The firmware updater kept telling me the keyboard was up to date, but I went over to the Logitech website because in Europe there’s a 2 year warranty and I’ve only had it 21 months. Just in case anybody finds this thread in a search, I had exactly the same problem this evening.
#LOGITECH FOLIO TOUCH IPAD PRO 2020 DOWNLOAD#
If an issue still exists, download the Logitech Control App and see if the keyboard firmware needs to be updated." Make sure the physical connection is well secured.Ĭlean the Smart Connector area if necessary.Ĭheck the iOS version and make sure your iPad is up to date. The keyboard or touchpad is slow to respond. The keyboard or trackpad goes back and forth between working, and not working. The keyboard or touchpad doesn’t respond when typing or moving the cursor. If your Logitech Folio Touch shows one or more of the following symptoms:
What can I do if Folio Touch doesn’t respond when I type or move the cursor? If the spine or the smart connector of the keyboard gets dirty or stained, apply a small amount of rubbing alcohol to a soft, lint-free cloth to clean. Don't apply liquids directly on the keyboard.
To clean the keyboard and trackpad, wipe with a lint-free cloth dampened in water. Now connect the Folio Touch with the iPad using the Smart Connector and you're ready to go. IPad Pro 12.9-inch (3rd generation) (Model: A1876, A1895, A1983, A2014)Įnsure you have iPadOS 13.4 or above, as mouse and trackpad functionality was first introduced with this version. IPad Pro 11-inch (1st generation) (Model: A1980, A1934, A1979, A2013)įolio Touch for iPad Pro 12.9-inch (3rd and 4th generation) Logitech Folio Touch works with the following iPad models:įolio Touch for iPad Pro 11-inch (1st and 2nd generation) "First of all, make sure you have an iPad that is compatible with Logitech Folio Touch.
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